As all products are handmade to order, the production time may take up to 2 weeks before being posted.
Each package is sent through regular Australia Post and has a tracking number attached.
Australia: there is a flat rate charge of $10.00 for each order shipped to any location nationally. Worldwide: for any other country there is a flat rate charge of $25.00 (AUD). International import taxes may apply to certain countries which the customer will be responsible for.
In the rare circumstance where a tracked parcel is lost in transit, Kick in the Eye cannot hold responsibility for third party errors. We will however work with the customer and Australia Post to find a resolution.
As all items are made to order, please consider carefully, as unfortunately no returns or refunds will be accepted for change of mind. We are however able to adjust sizing if it is not quite right.
In the event where a product is proven to be faulty by the maker, each outcome will be based on the nature of the issue and damage to the product. Either an exchange, return, refund or a complementary repair may be undertaken for that item. Kick in the eye does not take responsibility for unreasonable treatment of products resulting in damage caused by the actions of the customer.