INFO

for all enquiries or custom ideas, please contact kickintheeyejewellery@gmail.com

 Items are either ready to ship within 2 business days, or made to order and will be created within a 10 day period. If both collections are ordered from they will be sent as one within the 10 days. Please check individual listing descriptions for dispatch times.
Postage rates are based on different regions in the world and will be calculated at checkout based on your location. A tracking number will be sent to your email once on its way. International import taxes may apply to certain countries, which customers will be responsible for. In the circumstance where a parcel is lost in transit, we will work with you and the post carrier to find a resolution. 

Australian & UK standard Alphabetical ring sizing is used. See the International Ring Size Conversion Chart here. For the most accurate outcome we recommend having your fingers sized at a jewellery store in person. DIY tutorials on measuring your finger circumference can also be found online which can then be compared to the chart above to find your size - but please remember every millimetre counts.

 

Exchanges are accepted for ready made products if contacted within 7 days of receiving the order. Returned tracked postage costs are at the expense of the customer to Berlin, Germany, as well as the shipping fee of the new chosen item. Jewellery that has been created to your specifications are unable to be exchanged - we hope you understand. 

We take responsibility for any manufacturing damages within one year of purchase. Depending on location, either a complimentary repair or a partial refund can be organised. We cannot take responsibility for unreasonable or accidental treatment of products resulting in damage caused by the actions of the customer. </3

It is in sterling silvers nature for the highly polished shine to become muted over time and also to show light scratches due to wear. For general jewellery care, it is ok to get precious metal wet and wear in the shower but don't allow chemicals come into contact as this can cause discolouration or erosion. Take off rings when performing labor intensive tasks and be gentle with your jewellery when getting dressed. It is also normal for black patina or tarnish to build up on sterling silver due to natural reactions of skin oils and chemicals in the air over timeThere are step by step tutorials online to clean your sterling silver jewellery.