Exchanges are accepted for ready made products if contacted within 7 days of receiving the order. Returned tracked postage costs are at the expense of the customer to Berlin, Germany, as well as the shipping fee of the new chosen item. Jewellery that has been created to your specifications are unable to be exchanged - we hope you understand.
We take responsibility for any manufacturing damages within one year of purchase. Depending on location, either a complimentary repair or a partial refund can be organised. We cannot take responsibility for unreasonable or accidental treatment of products resulting in damage caused by the actions of the customer. </3
It is in sterling silvers nature for the highly polished shine to become muted over time and also to show light scratches due to wear. For general jewellery care, it is ok to get precious metal wet and wear in the shower but don't allow chemicals come into contact as this can cause discolouration or erosion. Take off rings when performing labor intensive tasks and be gentle with your jewellery when getting dressed. It is also normal for black patina or tarnish to build up on sterling silver due to natural reactions of skin oils and chemicals in the air over time. There are step by step tutorials online to clean your sterling silver jewellery.